Our commitment to you is a better value for money service, providing you with a quality product in the volumes you require, when you need it - 365 days a year.
Kevin Newton - Managing Director
We are a specialist company of Salisbury NHS Foundation Trust created to provide exceptional, value-for-money linen services at very high quality for hospitals and community trusts in the South of England.
Dedicated to meeting the healthcare needs and standards of the NHS in particular. SLS is a modern laundry, EN14065 accredited (highest healthcare linen infection control standard), staffed and managed by dedicated, highly-trained professionals who are committed to the highest standards of quality and customer service. We offer both Sterile and Non Sterile Linen Services.
As a NHS company, SLS understands NHS healthcare requirements better than most other commercial laundries and recognises the demands placed on hospital directors and managers to maintain a sure and safe linen supply.
We know that we have to be flexible and responsive to meet your needs, and will work in partnership with you from the beginning to plan and deliver a high-quality service - striving always to do better than you expect.
We have a proven track-record of excellence, backed by testimonials and references. We guarantee a reject rate of less than 1% (compared with the 3-5% industry standard), highly competitive prices and a consistent and reliable supply. It is our 'Salisbury' brand of quality-service that has already made us the first choice of NHS hospitals in the South of England. Now with increased capacity we're able to offer this service further afield. Backed-up by a partnership network of healthcare linen providers working to Salisbury’s exacting quality-assured standards, we have robust contingency arrangements in place for any foreseeable emergency situations and so will never let you down.
Salisbury Linen Services has an unrivalled ability to be flexible in meeting the needs and service requirements of its clients. As a NHS company, we work differently and more responsively for our customers than the larger corporate operators who are driven to maximise profits and satisfy shareholder demands. Fully aware of our direct impact on patient care, our focus is rather to support healthcare providers in the wider perspective, maximising the quality of our service to the complete satisfaction of our clients. We call it public service, commercially inspired.
We use the latest technology and modern, quality-assured processes to deliver safe, clean linen every day, where and when you want it.
We are committed to reducing energy consumption and waste through smart efficiency measures to keep our carbon-footprint low and prices down.
Clients are served by a dedicated customer account manager and laundry help-desk to keep channels of communication open and provide you with extra support when it’s needed in a rush.
Detailed monthly service reports, regular customer visits and review meetings will keep you and us informed of service quality, making us quick to act if things go wrong or your needs change.
Our transport fleet is modern and efficient with a near-100% record of delivering on-time according to schedule.
Your customer account manager will work with you to keep efficiencies high and costs down.
Salisbury Linen Services (SLS) have been a provider to DCHFT for 5 years. During this time SLS have provided an efficient service, deliveries are on time, the drivers are polite, efficient and trustworthy. SLS will go above and beyond to assist with CIP savings and pushing forward new ideas. The cages are clean and well maintained. The linen returns are low due to their QA checks. Linen is of a high standard. Administration and day-to-day management is always prompt, efficient and we are kept informed of delays or shortages. Invoicing, MI and lost property are acted upon immediately. Assurances of the whole service delivery are is first class. SLS is a transparent supplier, who are willing to work with us in a partnership style of delivering this service.
Jackie Garland - Contract Manager FM, Estates, Medical, Pathology & Radiology
We were impressed with the positive approach Salisbury Linen Services took through the negotiating process. ISS recognise that this is a critical service and one that impacts directly on good patient care.
Chris Ash - Managing Director of ISS Healthcare
laundry@salisbury.nhs.uk
01722 429034